Terms & Conditions

General information & Introduction
These General Terms and Conditions govern the access to, and use of, the website https://chaniaexperiencetours.com   ( the “Website”) and any other affiliate websites – attributable to the main website – that are licensed to and/or owned and/or managed by CHANIA EXPERIENCE TOURS , registered in CHANIA, CRETE (hereinafter the “Company”).You are permitted to use the Website and any other affiliate websites solely on the basis of these Terms and Conditions. Because our Terms & Conditions contain legal obligations, please read this agreement carefully. They form the basis on which bookings are accepted by the Company. By accessing the Website you confirm to have understood and agreed to it.

Terms of use
The Website allows the user to directly process a reservation and purchase order for guided tours, sightseeing’s. By using the Website and any other affiliate websites, you agree to be legally bound by these Terms & Conditions, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and use the Website and any other affiliate websites. The Company may change these Terms & Conditions at any time by posting changes online. You should regularly access this section on the Website in order to check the publication of the most recent and updated Terms and Conditions. Your continued use of the Website and any other affiliate websites after changes are posted means you agree to be legally bound by these terms as updated and/or amended. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the Company. You must provide true, accurate and complete data and an e-mail that corresponds exclusively to your personal data and not that of a third party. The supplying of true and accurate data, including personal contact information, is a necessary requirement for the use of the Product offered by the Company. You also agree to use the Website and any other affiliate websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment. You agree not to use the Website and any other affiliate websites to make any speculative, false or fraudulent requests. Occasionally our company might make changes to tour dates, prices, inclusions, coverage, age requirements, etc. The Company may change, suspend or discontinue the Website and any other affiliate websites at any time, including the availability of any feature, database, or content. The Company may also impose limits on certain features and services or restrict your access to parts or all of this Website without notice or liability.

Registration & User Accounts
While you process a reservation of order you will be always required to inform your personal data and you will be fully responsible of all the information given.

You are liable for any possible damage caused or prejudices against the Company or third parties caused by the use, loss, misappropriation and/or compromising of the confidentiality of the Credentials. All operations carried out through your Credentials shall be attributed to you.

If you are aware of personal credentials of other users you can not anyway make reservations without prior permission from the rightful owner of the codes . If you do not respect this condition, the Company may, at any time and at its sole discretion, take legal action against any abuse and deception.

Booking procedures
To place an order on the Website, you must select the relevant Product and fill in the online information required. The purchase is composed of a “personal detail” page including personal information. For any eventual further check, you may be asked to authorize the Company to verify the truthfulness of the personal data and any other information provided and undertakes to cooperate with the Company during such verification.

By submitting an order to the company, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions .

Product Information and Price
For each specific Product you will find the specifications and information in the “product description” on the Website. In this section you will also see the price of the relevant Product. Please ensure that you have carefully read all pricing information and cancellation policy on the Website before placing an order. By placing your order you state to have fully read and understood the “product description” of the selected Supplier’s Service and Product.

Product Validity and Price Inclusion / Exclusion
All Product offered through the Website is valid as per the dates displayed at the Website. The Company is not responsible or liable for any information that it does not directly provide.

The Company reserves the right, at any time and at its sole discretion, to remove from the Website any product at any time without prior notice. This removal does not effect any existing booking already booked and confirmed by Company. Any existing booking will be honored as per reservation at the time of booking.

Product rate is the same feature and current at the time of booking. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

Prices do not include tips/gratuities to drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Website.

Each Product has its specific inclusions. Please carefully read the “Product description” on the Website to see what is included / not included in joining a specific experience booked through the Website. For any doubt or further details about Product inclusions you can contact our customer service sending an e-mail to  info@chaniaexperiencetours.com

Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, the Company reserves the right to cancel, change or substitute any service, tour, ticket or Product that you have booked through the Website and any other affiliate websites at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.

Chania Experience Tours accepts payments by CashCredit Cards (Visa, MasterCard). Deposit (usually 20% of the total amount) is required to secure a reservation and will be listed as Chania Experience Tours on the Credit Card and statement. The rest of the fee is due at the end of the tour and can be paid by cash or credit card (if requested in advance). If you wish to pay the full amount in advance, just let us know.

Booking Amendment
Even when a Product has been already reserved and advance payment already processed, it may be still possible to amend reservation contacting our customer service by e-mail or using the relative form in “Contact Us” section in the Website.

Amendments are usually accepted free of charge if made in the respect of the cancellation policy as per the “Product description” of each specific product on the Website.

Date-change requests and amendments are subject to availability however the Company will do its best to satisfy customers needing but cannot guarantee the success of any date-change request.

Occasionally, additional fees may be required to replace reservation due to last minute amendment. This decision is at Company’s sole discretion and the user will be charged extra fees by the Company during amendment process on the Website or directly at meeting point before the the execution of the product.

Booking Cancellation and Refund
Each product has its specific page with all the details, including the terms and penalties for cancellations. If you cancel any reservation in respect of such terms you will be notified via email and will be confirmed relative refund. Sometimes cancelling process may effect few cancellation fees applied by the Company to cover administrative costs management or for any other reasonable cause.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. At same time no refunds are confirmed for requests of cancellations sent after the deadline fixed for each product.

Deposits are non-refundable if you cancel your booking within 48 hours before the starting time of the tour.